FAQ

Below is a list of our most commonly asked questions about selling diamonds, loose diamonds, diamond jewelry, timepieces, and other diamond valuables to us. If you still have questions, please contact us. We’re here to help!

FAQs About Diamonds USA

Is Diamonds USA legit?

Diamonds USA is a trusted and legitimate business maintaining an A+ rating with the Better Business Bureau. We offer one of the safest and most secure ways of shipping and selling your diamonds and precious metals, gold, silver, and platinum. With safeguarded shipping and tracking and fair market payouts, you can count on us to provide you with exceptional service.

With more than $150 million bought and sold since our inception, there is a reason that we are one of the largest online gold, silver, and diamond buyers in the world.

Lastly, our exemplary customer service experience sets our company apart from our competitors.

What can I send into Diamonds USA?

You can ship us any item that contains diamonds, which includes but not limited to:

• gold jewelry;
• scrap silver
• silver wedding bands;
• platinum wedding bands;
• engagement rings with large stones;
• diamond rings or anniversary bands that contain small diamonds;
• watches, belt buckles, necklaces or rings with small diamonds;
• loose diamonds bought on their own or that may have come from custom-made jewelry; and
• large diamonds, sometimes specially-cut diamonds, which tend to be worth the most.

You can also ship us jewelry that doesn’t contain any diamonds at all, such as gold, silver and platinum jewelry. Diamonds USA will make you a fair market offer on all.

And if you’re not sure of something, either mail it to us and let our experts make the determination or give us a call and we may be able to help you over the phone.

What size diamonds do you accept?

All sizes. No diamond is too big or too small.

Do you buy broken jewelry?

As long as your jewelry contains diamonds, we will be able to make you an offer. The condition of the material (if its precious metals) won’t affect the offer. Your compensation is based on the weight and purity of the precious metals you send in. This means broken jewelry will appraise just as well as regular jewelry. However, the quality of the diamond will affect your offer.

Do you buy gold, platinum or silver?

Yes we do. Most packages sent to us include not only diamonds but gold, platinum, or silver, too. We can appraise those parts of your shipment as well and offer you competitive prices for them.

How do I ship my valuables to Diamonds USA?

Two free shipping options are available, and your items are insured with both. You can request a Safepak to ship via USPS; items in the Safepak are insured for up to $1,000. You can also request a FedEx label, and your items are insured up to $5,000. If needed, additional insurance is available when you contact Diamonds USA.

What if my material will not fit in the Safepak or FedEx Envelope?

No problem. No amount is too small or too big. We are equipped to handle all shipments regardless of size. Contact us we will help you make the necessary arrangements.

Can I ship in my valuables using my own packaging?

We strongly suggest you utilize our complimentary shipping labels and our insurance as it allows for smoother transaction and easier trackability. However, if you insist on shipping your item(s) to our facility yourself, we recommend insuring your package for the necessary and estimated value.

You will also want to ship your package with a trusted carrier like USPS or FedEx that allows you to track your package.

Be sure to include your return information and address. Please ship your material to us at:
CFD-USA
15 Dan Road
Suite 150
Canton MA 02021

How do I know my material is safe and secure? What about when it gets to your facility?

Diamonds USA ensures the safety and security of customers’ valuables by implementing industry-leading measures. We insure valuables during shipping, and each package has a unique tracking number. Once the items arrive at Diamonds USA, they are closely monitored through closed-circuit cameras and stored in a secure safe room.

How does Diamonds USA pay you?

We offer six convenient payment options:

• A check via First Class USPS mail (no fee)
• A print-at-home-check ($5 fee)
• A check via FedEx Express (2-3 days, $15 shipping fee)
• A check via FedEx Overnight (next day, $25 shipping fee)
• PayPal (a 3.49% transaction fee + $0.50 service fee charged by PayPal, not us)
• Bank wire for payments over $30,000 (no fee)

If I’m unhappy with my offer, will it cost me anything to get my material back?

Absolutely not. If you decline our offer we’ll return your item(s) to you free of charge without any hassle.

Can I speak to someone before I sell my diamonds or other items?

Yes, of course! Customer service is always available to help (M-F; 9 a.m.–5 p.m. ET). If you have any questions or concerns, our experienced staff has the answer. Call us toll free at 1-866-300-1430 or send us an email at info@cashfordiamondsusa.com.

FAQs About Selling Diamonds and Diamond Jewelry

Do diamonds have a resale value?

Many are surprised about a diamond’s resale value. Retail prices and insurance appraisals have absolutely no bearing on the market value of a diamond when reselling diamonds. Learn more about diamond resale value.

How much can you sell diamonds for?

The resale price of a specific diamond is influenced by several factors. Primarily, the fundamental worth of a diamond is significantly influenced by essential attributes often referred to as the 4 Cs: Cut, Color, Clarity, and Carat.

Why are diamonds hard to sell?

Diamonds can be hard to sell if the market is oversaturated, and there is a surplus. If a local buyer has too much inventory, it can be hard to get the price you want. At Diamonds USA, we make it easy to sell diamonds: Request a free Appraisal Kit, ship your items, and accept our offer.

How do you get the most money for a diamond?

It all begins with working with a reputable buyer. It will depend on the average price of a diamond when you choose to sell. If you sell to a local jeweler or pawn shop, they generally offer a lower rate because of all their expenses. And, if they plan on reselling it to a company like Diamonds USA, they cannot offer the same rate we can. So, consider selling online to a company like us.

What is the best way to sell your diamonds?

We are biased and think the best way to sell your diamonds is to sell them to us. However, if your diamond jewelry is an antique or a unique piece, it might be best to check with a local buyer. If your diamond is chipped, broken, or flawed, you can send it to us, and we’ll evaluate it and make you an offer.

Do pawn shops buy diamonds?

Pawn shops buy diamonds. If you choose to sell to a local buyer like a pawn shop or jeweler, there is the likelihood that they sell to companies like ours. If this is the case, then they will not be able to offer you the same as Diamonds USA can.

Can I sell diamond without certificate?

You can sell a diamond without a certificate to Diamonds USA. We are looking for what the material is worth, not the condition. So, having a certificate does not matter to us. Our expert gemologists will do a thorough evaluation and make you a fair offer.

Ready to sell jewelry to Diamonds USA?

We have a risk-free and hassle-free process to make selling your diamonds simple; you’ll never have to leave your home.

Request a free Appraisal Kit and let us know if you want to use the U.S. Postal Service or FedEx. We will ship the kit to you. Securely ship your valuables to us (we insure your items up to $5,000. Let us know if you need higher limits.)

Our experts will evaluate your items and have an offer to you within 24 yours. Accept the offer, and we’ll quickly send your payment. If the offer doesn’t align with your expectations, we’ll return your items free of charge.

We offer two convenient shipping options for you to choose from. Watch these two videos to see the difference between the both options: